ProNet.net® Central

The Healthcare Industry is dramatically changing as a result of increased Government regulations, mergers and acquisitions.  These actions put increased pressure on Administrators and Nursing Staff to reduce costs and increase efficiencies, while improving patient satisfaction and care. The ProNet.net® Centralized Communication System is a management tool that promotes professional nursing practice and optimizes all care provider roles through more efficient use of staff.

Intego Systems has been offering new dimensions in patient care communications since 1983.  We know through years of experience that communications can be improved and staff efficiency increased by optimizing the factors of urgency, exact location, and eliminating unnecessary trips.  We can dramatically improve the response time to patient calls.  Our ReportLink™ reporting system has collected actual data from hospitals that use the ProNet.net® system.  This data shows that Centralized Communication is the most cost-effective way to manage patient communication.

With ProNet.net® Central, the nurse is given the freedom to be at the bedside with the patient without the interruption of answering telephones, patient calls, forwarding requests, or looking for other staff members.  A dedicated communication specialist answers all patient calls promptly.  The system provides all necessary information about the patient (name, sex, physician, nurse, etc.), which allows the specialist to respond to the patient by name. The assigned care provider is notified, by their alphanumeric pager, of the specific request for that patient. The care provider can go then to the patient’s room prepared to meet the patient’s needs.  By dispatching the appropriate level of care (e.g. a nursing assistant for bathroom assistance or RN for pain medication) time and staff are used more efficiently. The system automatically turns on a flashing dome light indicating a request has been made and records these events in a database for later reporting. The use of pagers decreases interruptions in the workflow and eliminates unnecessary trips to the patient’s room.

ProNet.net® Central means flexibility.  Using alphanumeric pagers, phone calls and detailed messages are processed without spending time searching for someone to answer the call.  With the group page feature, the system is able to automatically page assigned team members to respond to emergency call such as a “Code Blue”.  Calls to maintenance, dietary, and housekeeping can also be sent directly to assigned pagers.   Interdepartmental messages can be sent with the paging system eliminating phone calls, overhead pages, and unnecessary trips.  Family members of patients can be provided a pager, which will permit them the personal time they need to go to the cafeteria or a lounge area without the fear of missing an update from the surgeon or news on the delivery of a child.  This eliminates the need for staff members to search for family members to deliver messages.

An additional benefit to Centralized Communication using radio pagers is that the hospital becomes very quiet.  This promotes a healing environment for the patient and a less stressful workplace for the staff.  Through the utilization of a central call answer station and alphanumeric paging, overhead paging and telephone calls are drastically reduced producing a noticeable effect on noise levels.

The ProNet.net® Central System’s principle of Centralized Communications enables hospitals to receive the maximum return on their Nurse Call investment.  Intego Systems is able to provide the most efficient communications for your hospital.  Using actual hospital data we have proved that room visits by staff can be reduced by up to 40% by having the calls screened by a trained communication specialist in a centralized location.  Additionally, data reflects reductions in patient wait time of up to 60%, which greatly improves patient satisfaction.